This refund policy outlines the conditions under which refunds are provided for bookings made on our aggregator platform for online porter services at Indian Railways stations. By booking the service, you agree to the terms of this refund policy.
Eligibility for Refund
Refunds will be issued under the following circumstances:
Service Cancellation by the Platform
If the porter service is unavailable due to reasons on our end a full refund will be issued.
Booking Cancellation by the User
- Cancellation Before Service Activation: If you cancel your booking at least 2 hours prior to the scheduled time of the service, you are eligible for a full refund.
- Cancellation After Service Activation: No refund will be provided once the porter has been assigned to the booking or if the service has commenced.
Incorrect Service Details
If there was an error in the booking details a refund will be processed after verification.
Refund Process
Requesting a Refund
Refund requests must be submitted through the app's support or customer service section. Please provide the booking ID and reason for the refund request.
Processing Time
Refunds will be processed within 7-10 business days, and the amount will be credited to the original payment method used during booking.
Partial Refunds
In cases of partial cancellations a pro-rated refund will be issued based on the service rendered.
Non-Refundable Cases
Refunds will not be issued under the following circumstances:
No Show by User
If the user is not present at the designated pickup point or fails to contact the assigned porter.
User Change of Mind
If the user cancels the booking after the service has been activated or initiated.
Force Majeure
Situations like natural disasters, accidents, or other uncontrollable events that prevent the service from being completed.
Refund for Disputes or Issues During Service
If you encounter issues or are dissatisfied with the service, please report the issue to our customer support team immediately. A full or partial refund may be processed after an investigation.
Modifications to This Policy
We reserve the right to modify or update this refund policy at any time. Users will be notified of such changes through the app or other communication channels.